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Other complaints we found in the forums (which we mentioned in the section about payments) include dissatisfaction caused by the low payout rate. Namely, he showed records of game statistics and tried to explain what went wrong. Not all players agreed with the casino’s opinion, but many found these explanations to be fair. It is obvious that such situations are very difficult to deal with, but we can not leave without attention to the attempt of JoyCasino staff to solve the problem. Not every operator puts so much effort into dealing with customer complaints and objections.
At JoyCasino, the minimum deposit required is $10 or its equivalent in other currencies. Various deposit methods are accepted, including local bank transfers, Litecoin, EcoVoucher, Astropay, Skrill, and more. However, note that deposits made via Qiwi attract a 3% fee, while Yandex Money deposits attract a 4% fee. Sports lovers are also looked after at JoyCasino, with a range of live sports games available, including football, tennis, basketball, boxing, and ice hockey among others. At Joy Casino, sports fans also get an amazing freebet for their first deposit. Make a deposit of $20 or more and unlock the exclusive sports freebet offer worth $10 which is designed for you to wager on any sporting event of your choice.
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Joy Casino uses the latest and most convenient software from Net Entertainment and Quikspin! Net Entertainment is a popular European company trusted by millions of players from around the world. And in the case of Joy Casino, the customer reviews present a very mixed bag. When it comes to processing times, JoyCasino offers quick and efficient transactions. Deposits are typically processed instantly, allowing players to start playing their favorite games without delay. Withdrawals, on the other hand, have a pending time of 0-24 hours, followed by a processing time of 0-8 hours for both credit cards and e-wallets.
If a user has entered incorrect personal information, the casino has the right to close his account. This step is understandable – it prevents the creation of duplicate accounts for fraudulent purposes. However, there have already been cases when the support service required data that was too risky to disclose. The player himself had to face the risk of confirming his identity and disclosing confidential information.
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